Faceta hoops in gold

Transit time after dispatch
Germany: 2–3 business days
Europe (NL, BE, LU, AT, FR, DK, PL, CZ): 3–5 business days
Rest of the EU: 6–8 business days
Switzerland & UK: 3–5 business days
USA & Canada: 8–10 business days
Australia: 15–20 business days
New Zealand: 10–20 business days
Rest of the world: 8–10 business days

Your delivery date is making time plus transit. The exact date is shown in your cart and at checkout.

In Germany, packages are handled by DHL. Outside of Germany, standard packages are handled by the local post, insured, and include a tracking number. High-value items are shipped by DHL or UPS.
Once your order ships, you’ll receive a tracking number by email.

Express delivery
Express shipping via UPS or DHL Express is available at checkout and arrives within 24–48 hours after dispatch, depending on the destination.
Express speeds up the transit, not the making — the item still needs to be finished first. Need it sooner? Write to us — we can often make your piece faster, and we never charge extra for priority.

Processing times
Our jewelry is handcrafted in small batches in our Berlin atelier.
Processing times vary and are listed on each product page.
Orders with items of different processing times ship together unless placed separately.

Customs & taxes
Orders shipped within the EU arrive without additional fees — no duties or taxes on delivery.
For deliveries outside the EU, customs duties or import taxes may apply and are the buyer’s responsibility. These vary by country, so we recommend checking with your local customs office for details.

We accept returns of unused items within 30 days of delivery.
Return shipping costs are the buyer’s responsibility.
Please contact us before sending anything back.

Need a different size? We’re happy to help and exchange it — just send us a message.