Privacy policy
Privacy & Cookie Policy
This Privacy Policy describes how www.sofiakov.com (the “Site”, “we”, or “us”) collects, uses, and discloses your personal information when you visit or make a purchase.
1. Collecting Personal Information
When you visit the Site, we collect information about your device, interactions with the Site, and details needed to process your purchases. We may also collect additional information if you contact us for customer support.
“Personal Information” refers to any data that can uniquely identify an individual.
a. Device Information
Examples: Browser type, IP address, time zone, cookie data, browsing behavior, search terms
Purpose: To load the Site correctly and analyze usage for improvements
Source: Automatically via cookies, log files, web beacons, tags, or pixels
Disclosure: Shared with Shopify
b. Order Information
Examples: Name, billing/shipping address, payment details, email, phone number
Purpose: To process payments, arrange shipping, provide order confirmations, and communicate with you
Source: Collected directly from you
Disclosure: Shared with Shopify, shipping providers, and payment processors
c. Customer Support Information
Examples: Information you provide when contacting us
Purpose: To provide customer assistance
Source: Collected directly from you
2. Minors
This Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe your child has provided personal information, please contact us to request deletion.
3. Sharing Personal Information
We share your data with service providers to operate our store and fulfill obligations.
- Shopify powers our store. Learn more: Shopify Privacy Policy
- Legal Compliance: We may disclose personal data to comply with lawful requests (e.g., subpoenas or warrants)
4. Behavioral Advertising & Analytics
We use your information to deliver relevant ads and understand user behavior:
a. Google Analytics
Tracks visitor behavior on our Site.
More info: Google Privacy Policy
Opt-out: Google Analytics Opt-Out Tool
b. Meta (Facebook & Instagram Ads)
We use the Meta Pixel to personalize ads and measure performance.
Manage your settings: Facebook Ad Preferences
c. Pinterest Ads
We use Pinterest cookies to serve personalized ads and track interactions.
More info: Pinterest Privacy Policy
d. Hotjar
Used to understand user interaction through heatmaps, clicks, and scrolls.
Hotjar anonymizes data.
Opt-out: Hotjar Do Not Track
5. Opting Out of Targeted Advertising
You can opt out of many third-party ad networks here:
6. Using Personal Information
We use your personal data to:
- Provide and fulfill orders
- Process payments
- Communicate with you
- Send promotional or marketing updates (if subscribed)
7. Legal Basis for Processing (GDPR)
If you are in the EEA, we process your information based on:
- Your consent
- Performance of a contract (e.g., fulfilling an order)
- Legal obligations
- Legitimate interests (when they do not override your rights)
8. Retention
We retain your personal data unless and until you ask us to delete it. To make such a request, contact: info@sofiakov.com
9. Automated Decision-Making
We do not use fully automated decision-making that has legal or significant effects on you. Shopify may use automated tools (e.g., fraud prevention systems like IP denylisting).
10. Your Rights (GDPR & CCPA)
If you are a resident of the EEA or California, you may request to:
- Access the personal data we hold about you
- Correct, update, or delete your data
- Transfer your data to another provider
- Object to or restrict certain processing
To exercise any of these rights, contact us at: info@sofiakov.com
11. International Transfers
Your data may be processed or stored outside of the EU, including in Canada or the USA. For more info: Shopify GDPR Whitepaper
12. Cookies
Cookies are small text files used to:
- Run and personalize the online store
- Analyze website usage
- Deliver targeted advertising via Meta, Google, and Pinterest
You can manage cookie settings through your browser or our cookie banner. More info: www.allaboutcookies.org
13. Do Not Track
We do not currently respond to “Do Not Track” browser signals, as no standard exists.
14. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a new “Last updated” date.
15. Contact Us
If you have questions or wish to request, correct, or delete your data, contact us at:
Sofia Kov
Karl-Marx-Allee 132
10243 Berlin, Germany
Email: info@sofiakov.com
Studio address (visit & shopping):
Köpenicker Straße 99
10179 Berlin
Germany
Opening hours:
Thursday 10 am – 6 pm
Friday 10 am – 6 pm
Saturday 10 am – 6 pm
(or by individual appointment)
Phone: +49 1529 2608410
Last updated: August 30, 2025