Refund policy

Return & Exchange Policy

If for any reason the pieces you bought do not meet your expectations, please let us know — we’ll work with you to make it right.

You may return any unused item within 21 days of delivery.

Return Address:
Sofia Kov
Karl-Marx-Allee 132
10243 Berlin
Germany

Conditions of Return

• Items must be unused and in original condition.
• We recommend using registered mail for your return.
• Please include a note with your full name, address, and email inside the package.
• Kindly notify us by email before sending the item: info@sofiakov.com

Return shipping costs are the responsibility of the customer.
This complies with §357 of the German Civil Code (BGB), which states that consumers bear return shipping costs if properly informed in advance.

Thank you for understanding, and don’t hesitate to reach out if you have any questions!